Product Warranties
Printer Warranty.
The first 30 days are covered by ourselves and should a non-fixable problem occur, an exchange product will be made available at our cost. After 30 days the remaining warranty period is direct with the printer manufacturer.
Printer manufacturers are becoming increasingly difficult on warranty when their printers are not used with their own branded inks. They may void the warranty on the printer when using other cartridge types. Whilst we accept that this is a questionable practice, we will not get drawn into warranty issues beyond the first 30 days.
It is your right to choose to purchase a printer as a specialist printer to use with specialist inks, however, we are asking you to do so with an awareness of potential warranty implications.
None of the printers that we sell are modified in any way from the manufacturer's design. They are supplied with specialist alternative cartridges for the alternative specialist ink to be used. Genuine manufacturer's cartridges can be used at any time to use in the printer as a standard desktop printer. The manufacturer's warranty should cover the printer when used in this application with genuine cartridges.
Packaging of returned products.
Without exception, any item that we accept a return on, within 30 days under warranty, must be returned to us in the original packaging and retail boxes that we supplied the product in. The packaging items are designed to offer product protection during transport. We would always recommend that you keep the packaging for a minimum of 60 days from receipt of the item to cover any product return eventualities.
Printer Firmware Updates.
It is our opinion that it is never a good idea to accept software or firmware updates when installing or using the printer as this may interrupt the use of cartridges other than manufacturer's cartridges. If a printer is working well, why update? Who does the update actually benefit?
For clarification on this please contact and speak with us prior to purchase, alternatively, please contact and speak with the printer manufacturer.
Consumables Warranty.
Our Consumable product's warranty covers the customer from any material defects owing to omissions during the production and packaging process that may cause the product to not perform as we would expect and is limited to the replacement cost of the consumable item. Clarification of this is as follows:
Paper Products.
Are offered a 3-month warranty period with up to 24-month shelf life, subject to the paper being stored flat and in darkened non-damp conditions.
We warrant that the products are properly coated and are free from any marks or indentations of any kind on the finished surface in order that a clean image can be printed onto the finished surface. Printed colours will differ between different paper manufacturers and brands, this is normal and is something that is affected by the choice of inks and papers that are used. Colour differentiation is not warrantable.
Ink Products.
Are offered with a 3-month warranty period with a 2-year shelf life on the ink, subject to the ink being stored in darkened cool conditions.
We warrant that the products are properly formulated and produced in order that the inks will work with your printer to print text or images as required. Printed colours will differ between different ink manufacturers and brands, this is normal and is something that is affected by the choice of inks and papers that are used. Colour differentiation is not warrantable.
We do not warrant the print head from any defects that may occur during normal use, usually, defects occur through lack of use that can cause printhead blockages. We will offer advice on how to clear head blockages and do have cleaning kits and fluids that may assist.
Ink Cartridges.
Are offered with a 3-month warranty period and a shelf usage period of 3 months. The 3-month warranty will ensure that the cartridges are working as they should and the 3-month shelf life will be extended, subject to the printer firmware not being updated.
Firmware updates by printer manufacturers can cause many issues with printer usage. When new firmware has been installed in the printer there is a high possibility that cartridges that were working perfectly prior to the update will no longer work. This would also apply to any cartridges that were on the shelf awaiting usage.
Updating firmware is a choice and is an agreement between you and the printer manufacturers, any issues that result from a firmware update is for you and the printer manufacturer to resolve. We will offer advice and support up to the extent that we are able to in these circumstances.